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Quotes and Invoices Policy

A quote is not a bill, and provides an estimate of cost based on the details quoted. Quotes are subject to change based on further discussions and/or final commitments. The quote is just the beginning of a longer discussion about your AV equipment needs and how it relates to your budget.


The person approving a quote is acting on behalf of, and with the authority and responsibility of the addressee or organization and bears all risks and financial burden of the quote. The terms remain fully in effect for the full duration of the rental or service provided. An approval is enacted by written message (text or email) or payment (in part or whole) of the quote or invoice.

Renter bears all risks of loss or damage to equipment during the rental period. Renter is liable for all costs of repair or replacement of lost or damaged equipment, including accrued rental charges, until equipment is returned to rental use. Renter accepts all terms and conditions of the complete rental agreement posted at, and hereto incorporated fully into rentals.

Special orders must be paid in advance and are non-refundable, non-cancellable. A 25% re-stocking fee may apply to returns of regularly available items.

A non-refundable deposit may be required for scheduling an event. Cancellations are subjected to 50% of total. 100% due if cancelled within 24 hours of scheduled load-in times. Rain date cancellations must be rescheduled within 60 days of original event date. An additional 25% is due, if rain date is enacted 24 hours from start date. Note: Some jobs require advanced preparation, setup time or load-in. In some cases, this may take place days prior to the event, so consider this when looking into cancelling or re-scheduling an event. Actual costs may have already been incurred before the event takes place.

Electrical work must be done by a licensed and insured electrician. 

Sales tax is collected for NY-state addressees, except for tax-exempt or resellers. Manufacturers’ warranties apply. Assembly and Structural permits are the responsibility of the customer, at their costs. Documentation may be provided to assist in acquiring permits as needed.

Invoices are due as stated on the invoice or as agreed to by parties. A late payment charge of 3% may be added to the total.

Credit Card payments are available as a convenience and may incur a fee of 5% of total invoiced amount.

Need a quote for your next event? Get audio visual equipment and services from Mickella Solutions Inc

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